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Mystery Shopping By the Masters
 | Mystery shoppers contact your employees posing as customers |
| You receive reports of their evaluations |
| Customer service seminar conducted at your site |
| Kamama and Feedback Plus bring you a new service at a low cost |
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Georgia Day and Vickie Henry |
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Would
You Do Business With You?
Feedback
Plus, Inc.
Telephone
activity may be the only exposure customers have to your company.
Mystery Shoppers are the best way to evaluate the reaction
your customers have to contacts with your company.
Mystery
shoppers are people who contact businesses posing as customers,
evaluate the service they receive, and complete an evaluation form.
Business owners and managers use these reports to insure
their employees are practicing good selling techniques and providing
quality service to their customers.
Process:
|
Kamama
and Feedback Plus work with you to determine appropriate areas
for customer service evaluation. |
|
Feedback
Plus works with you to determine questions to be used and timing
of telephone contacts. |
|
Feedback
Plus provides 100 mystery telephone shops. |
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Service
quality of your staff, including skill levels and evaluation of
voice mail systems are provided with clear, concise feedback. |
|
Results
are available through a password protected website. Flex
Reporting system allows you to customize information according
to your needs. |
|
Reports
are downloaded in Adobe Acrobat (.pdf).
Some reports are also available in Microsoft Word (.doc)
or Microsoft Excel (.xls) format. |
|
Customer
Service seminar is conducted at your site by Vickie Henry, CEO
and founder of Feedback Plus. |
Project Cost:
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$5,000
(plus Ms. Henry’s travel expenses) |
Further
Assistance:
|
Additional
Mystery Shopping contacts may be requested. |
|
Kamama
is available to assist you in developing on-going solutions and
to provide group or individual training or mentoring. |
Benefits:
|
UNBIASED,
CREDIBLE EVALUATION OF SERVICE:
Your company’s service is surveyed with an independent
evaluation technique to track and trend performance. |
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IDENTIFY
ACCOMPLISHMENTS AND SERVICE NEEDS:
Summary reports are presented in an easy to use format.
Added bonus – one-hour customer service seminar
presented by Feedback Plus CEO and founder, Vickie Henry |
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ON
GOING SOLUTIONS:
Kamama is available to provide on-site and/or web-based support
to maximize customer/client satisfaction, evaluate resource
utilization, and provide options to enhance your
organization’s bottom line. |
Further information is just a click
away.
Copyright 2003-2009 - Kamama LLC - All Rights Reserved
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